Creating your first ticket.

Creating a ticket in SolutionCX Heslpdesk is a straightforward process. Here are step-by-step instructions:

1. Go to SolutionCX Helpdesk:

   - Open your web browser and go to https://solutioncx.zohodesk.com/portal/en/home

   - At the bottom part of the page click "Submit a ticket".

2. Complete the ticket information:

   - Complete all the ticket information including your name, email address, subject, etc.

3. Submit the Ticket:

   - Once you have filled in all the required information, look for a "Submit" button. Click on it to submit the ticket.

4. Confirmation:

   - After submitting the ticket, you should receive a confirmation message indicating that the ticket has been created successfully.

   - Once you submitted a ticket for the first time, you will receive an email invite to create a profile in our ticketing system.

5. Monitor Ticket Status:

   - You can monitor your tickets thru email or you can login to your created profile in SolutionCX Helpdesk.

Note :

Once you created  a profile. You can login to your profile and go to "My Area" to monitor and create tickets.

That's it! You have successfully created a ticket and a profile in SolutionCX Helpdesk. 

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