Creating your first ticket.
Creating a ticket in SolutionCX Heslpdesk is a straightforward process. Here are step-by-step instructions:
1. Go to SolutionCX Helpdesk:
- Open your web browser and go to https://solutioncx.zohodesk.com/portal/en/home
- At the bottom part of the page click "Submit a ticket".
2. Complete the ticket information:
- Complete all the ticket information including your name, email address, subject, etc.
3. Submit the Ticket:
- Once you have filled in all the required information, look for a "Submit" button. Click on it to submit the ticket.
4. Confirmation:
- After submitting the ticket, you should receive a confirmation message indicating that the ticket has been created successfully.
- Once you submitted a ticket for the first time, you will receive an email invite to create a profile in our ticketing system.
5. Monitor Ticket Status:
- You can monitor your tickets thru email or you can login to your created profile in SolutionCX Helpdesk.
Note :
Once you created a profile. You can login to your profile and go to "My Area" to monitor and create tickets.
That's it! You have successfully created a ticket and a profile in SolutionCX Helpdesk.